Jeff Thatcher joined Neighborhood IT in 2025, bringing more than two decades of experience helping clients feel comfortable with their home technology. Based in Delaware, Ohio, Jeff built his career at Best Buy and Geek Squad, where he spent 22 years leading service departments and guiding customers through the sometimes-intimidating world of computers, smart devices and home theater setups.
 
Known for his calm, methodical approach, Jeff relies on patterns, troubleshooting techniques and a healthy dose of online research to zero in on solutions. He specializes in home computing repair, smart device installation and theater setups, always keeping the focus on what works best for each client—not just a one-size-fits-all fix. For Jeff, the best part of an IT Field Tech is taking something that feels overwhelming and turning it into something simple, useful and confidence-boosting.
 
Outside of work, Jeff enjoys gaming, movies, anime and other creative pastimes, along with playing trombone in a local community band. He also loves following Formula 1 racing and watching it with his cat, Flint.